FAQs

The main difference between a maintenance cleaning and a deep cleaning is our team members have more time in your home when doing a deep cleaning. The deep clean service involves: removing any soap scum build-up, removing any grease buildup in the kitchen, as well as wet washing all the baseboards, window sills, and fronts of all of the cabinets. Learn More

We do not require you to be home at the time of your cleaning. You can rest assured knowing that we are licensed, bonded, and insured. All of our technicians go through a thorough drug and background screening before they are allowed in your home. Overall we want you to be comfortable and trust us to take care of the cleaning. Feel free to step out and enjoy the time you are saving.

All of our technicians are pet friendly. As long as your furry family member is okay with people being in the home, their usual routine is okay.

Your service day will stay the same unless you request to change it. Our service operates on a weekly, every two-week, or every four-week frequency. So, for example, if you book an every four-week cleaning starting on Tuesday the 11th, your cleaning day will be Tuesday and will be every four weeks from the 11th. As for the time of your cleaning, we have two main arrival windows. Our first appointment of the day has an arrival window between 8:30-9:30 and is an additional $25 to guarantee that time. Our second appointment has an arrival window of 10-2 and really depends on when your technician finishes their first appointment. We can note your preferences as far as your time, but the only guaranteed time we can provide is the first appointments of the day.

If you have a technician that you really like, let us know! We can set them as your preferred technician and will do our absolute best to ensure you are scheduled with them. The more frequent your service, the more consistently you will see the same technician. If you have weekly service you will see the same technician on 80% or more of your visits, with less frequent visits. Maintaining your schedule and not skipping or moving days is also important to provide you with a consistent cleaning technician. We use technology to match your preferences and try to give you the same technicians consistently. However, our techs will have up to 17 paid days off per year so they can rest and recharge.

That’s not a problem. If you need to reschedule your cleaning, we ask that you please reach out to us by call, text, or email and we would be happy to get you rescheduled! You will get your first reminder of your cleaning visit up to a week in advance. Please let us know as soon as possible.

The short answer is yes. Professional house cleaning is a career and is one of the reasons you should choose a professional service like ours. Our technicians are trained to handle, clean, and care for your possessions with the utmost respect and care. We pay our technicians top wages, health care, vision, dental, and other benefits. And they are not going to jeopardize their career for short-term gain. If you have any special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want our maids to clean that area. Better Life Maids carries all the necessary insurance in the event that any damage occurs.

Payment is seamless. We securely store your payment method using Authorize.net, the leader in encrypted credit card technology. We only charge your card on file when your home’s cleaning is complete. You will see a charge the next business day after service. For the security of our cleaning staff, we do not accept cash or checks.

Professional house cleaning is a career. All of our cleaning technicians go through a rigorous screening process before we hire them including drug screening, and local and national criminal background checks. We pay industry-leading wages and benefits so we can attract and keep the top people. And we have an industry leading training program that teaches our techs to clean for health and safety on every vist. Learn More

The timing of your cleaning depends on multiple factors, such as the square footage of your home and how frequently you are having your home cleaned. For example, monthly cleanings would take longer than weekly cleanings, since there is a longer amount of time between visits.

Our happiest customers have their homes cleaned at least every two weeks so they don’t have to do any maintenance cleaning in-between visits. We offer service frequency of every week, every two weeks, and every four weeks. For most homes, we recommend an every two-week schedule and to start with a deep clean add-on to the first visit.

We provide all of the necessary supplies, all you need to provide is the space to clean! We use all-natural cleaning solutions, which are safe for wood, granite, tile, and most other surfaces. For liability reasons, our technicians are not allowed to use any products they did not bring with them into the home.

The best way to prepare for your upcoming cleaning would be to put away or contain any general clutter. For example, if you have a pile of clothes on the floor, we ask that you put them into a clothes basket so our technicians can move it around and clean the floor beneath. Any uncontained clutter will be cleaned around to the best of our ability. The more clear and unobstructed the surfaces are, the more we can clean.

A routine maintenance cleaning will include general dusting, surface cleaning, and vacuuming and mopping. Our deep clean service will include everything in the routine cleaning, as well as wet washing of the baseboards, wood trim, and doors throughout your home. The deep clean service will also include a more thorough cleaning of the kitchen and bathrooms. Learn More

To sum things up, for most people, a house cleaning company is going to provide much more flexibility, long term consistency, and protection against hidden costs like taxes and insurance, and reduced liability. But for households that have larger weekly budgets for cleaning, have the ability to manage household staff and are comfortable with the added legal and tax complexity, and want additional services like laundry and dishes, an individual house cleaner might be the best bet. Learn More

There are numerous reasons why hiring professional house cleaning services in St. Louis and St. Charles is a great idea. What is the most precious commodity we have in life? If you said time, then hiring a house cleaning service is worth it. You will have more time to spend with friends and family or engage in hobbies, less stress in your daily life, a healthier home environment safe for your kids, pets, and the planet, and consistent results with each visit.

Eco-friendly or green cleaning services rely on products and processes that are better, safer, and healthier for people, animals, and the planet. Switching to green products can enhance the wellbeing of your family and minimize the harmful chemicals that are released into the environment. If you live in St. Louis or St. Charles and the surrounding areas, contact Better Life Maids. Green cleaning is about creating a safer and healthier home.

It’s a pretty simple equation. Better Jobs=Better Service. By providing higher paying jobs, high quality benefits inculding health-care, vision, and dental insurance, we attract and retain a higher caliber of employee. All of this leads to higher job satisfaction, lower turnover, a higher sense of purpose in their work, and a better work product for you. Better Life Maids has been awarded a Top Workplace Award for our outstanding culture. Learn More

Better Life Maids uses all natural cleaning products that are safe for people, pets, and the planet. We believe you can create amazing cleaning results without compromising the health and safety of all stakeholders.

Yes. Better Life Maids is licensed, bonded, and insured. We also carry Workman’s Compensation insurance. Please feel free to request copies when you are booking your cleaning service or a Certificate of Insurance can also be provided upon request.

No. We will provide everything necessary to clean your home from top to bottom. We also bring all the sanitized tools, laundered cleaning cloths and mops, and 4-stage HEPA filtration vacuums. We bring everything needed to clean your home green from top to bottom. BETTER LIFE MAIDS is all about making your life easier, greener, and cleaner. That’s why we take care of all the little details for you. By using our own cleaning supplies, tools, and solutions we can provide you with a more competitive price and ensure the safety and beauty of your home. We cannot use any other cleaning chemicals or solutions than those we provide for safety and liability reasons. We can use your vacuum upon request if you waive liability for damage to the vacuum or to your home from its use.

Great question. We operate Monday through Friday. The more flexible you are the better pricing we can provide. But in general, we can make any of those days work for you.

In general Better Life Maids only accepts credit cards. This ensures the safety of our technicians so they are not carrying large cash balances. In addition, credit cards are much more secure than checks.

Tips are never expected but always appreciated. After your cleaning visit you will be asked to rate your cleaning and have the opportunity to provide a tip if they did an outstanding job for you.

At Better Life Maids you never need to sign a contract for house cleaning services and you can cancel services at any time. Be wary of low-priced $19-$49 cleaning offers from other companies. That is usually the contract price to use their service and will lock you into a 6-month contract.