St. Louis Post-Dispatch Names Better Life Maids a 2024 Top Workplace

For the second year in a row, the St. Louis Post Dispatch has named Better Life Maids a Top Workplaces Award winner. This award is based solely on employee feedback from a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few.

“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they allow employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”

“We have a pretty simple formula for success at Better Life. Better Job=Better Service. If we focus on hiring and keeping great people, we can create consistently delightful service. Our purpose is helping people live a Better Life, and it starts with our team.” Said Matt Ricketts, President and Chief Experience Officer of Better Life Maids.

Among Great Company – But Standing Alone

Better Life Maids is the only house cleaning service in the region to be recognized as a Top Workplace, and one of only a handful nationwide. We are among the very best places to work in the region. Over 1000 companies typically apply, and less than 10% make the cut.

Creating a Top Workplace includes great pay, paid time off, and benefits. However, what matters is creating a culture that puts employees first. Better Life Maids’ purpose is “Helping People Live a Better Life”. We have always believed that this starts with our employees. Because we are a privately held, purpose-driven business, we are able to put our employees first and create a much different work experience than other house cleaning services. Angela Ricketts says ”I always wanted to make a different kind of workplace. A place that I would be excited to come to every day. But don’t just take our word for it. Look at our Indeed reviews from our current and former employees. We are highly rated for employee happiness, satisfaction, and creating a workplace that gives them purpose. And all of this leads to better jobs, happier customers, and a stronger company that can serve our customers for the long haul.”

Industry Leading Pay, Benefits

Creating Better Jobs for our employees is probably the most important part of our recipe for creating amazing customer results. The residential cleaning industry typically has turnover approaching 300%. Ours is a small fraction of that, with annual retention nearing 70%. Focusing on creating better jobs means customers will have the same great technicians for years.

Because we offer up to 17 days of PTO, plus 6 paid holidays, our technicians can recharge and produce top-notch results when they are at work.

We don’t want to compare ourselves to other cleaning companies because we are trying to change the industry. Many of our direct competitors don’t even offer PTO, let alone health benefits, dental, vision, and retirement plans. These are things that don’t exist in most residential cleaning jobs and many comparable jobs that our technicians might be evaluating when choosing a career. And all of this does not mean we cost substantially more. We can spread out the cost using our scale.

Committed to Our Purpose & Values

Great pay, benefits, and work-life balance matter. But what sets us apart is our commitment to our Purpose and Values is what really sets us apart. We hire, train, and coach to our values in everything we do. We have built a system so that our field service managers can highlight and coach on these values in every interaction. They are not just something on our company walls, but they are woven into the fabric of our organization (and on every one of our name badges to remind us).