Our Processes, Your Preferences

Many companies will use the same tools all day. So the toilet brush from one home travels from house to house and is used over and over. This didn’t make a lot of sense to us, especially if one of the main jobs of cleaning is to reduce germs.

Only fresh laundered supplies enter your home. We never use supplies from one house to the next. And we remove mops after cleaning kitchens and bathrooms to avoid cross-contamination in your home. This is very unique in the home cleaning industry.

Our vacuums trap more particles in the filters so you aren’t breathing them. We use Hepa filtration vacuums, and vacuums are emptied and sanitized between homes. We also clean and sanitize tools like mop poles and frames.

Most cleaning chemicals are full of harmful chemicals that remain in your home long after the cleaning. We use a combination of all-natural cleaning products from Better Life, as well as cleaning solutions we produce such as Hypochlorous Acid for disinfection. That sounds like scary stuff, but it’s the same chemical our bodies produce to fight off infection. Our products are safe for people, pets, and the planet.

Better Life Maids is an author of the industry-leading training program for house cleaning professionals and we have our own in-house training course as well. Cleaning requires skills such as customer service, technical knowledge about surfaces and chemicals, safety training, and much more. You want the people taking care of your home trained to the highest standards.

We have a standard set of items that are included and cleaned on every visit. We follow the same patterns when we clean on each visit. We start at the top of a home and work top to bottom. We start at the left of a room and work left to right and then clean items in the middle. By doing the same things on every visit we create consistency. And consistency leads to quality. You can always upgrade your cleaning, and in the section below you can see how we customize your cleaning to your home. But creating consistently delightful experiences starts and ends with our checklist.

We have the ability to capture your preferences on how to access your home, where your trash goes, pet special instructions, any special equipment such as shoe covers required in your home, and more. This level of detail is separated into unique blocks so our techs never miss an important note.

When we are setting up your home we begin to create a room log. We continue to update it on each visit with notes and even pictures. We can add unique details to that room, or even a picture that we uploaded if there are special instructions that a picture would make more clear. This level of detail ensures that we are able to create consistently delightful experiences.

After each cleaning visit, you will receive a scorecard. Your feedback is available on your job notes so that each visit will be just a little bit better than the last. Or if something was missed, we can make sure to take care of it next time.

We also track your technician preferences and visit time preferences. While we can’t promise to always give you the same time or tech, our system warns us if we are not meeting a preferred time or tech and we will try to adjust things as possible. Techs have days off, and other clients cancel last minute, so we can’t always make these happen, but by tracking them and putting them in front of our schedulers we are able to provide a much more consistent level of service.