rodent feces<\/a>, mold, etc\u2026 We also are only able to use up to a 3 step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in your home.<\/p>\n\n\n\nSecurity alarms <\/h3>\n\n\n\n
If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.<\/p>\n\n\n\n
Pets<\/h3>\n\n\n\n
If you have pets, please secure and pick up after them. For sanitary and safety issues our teams are not permitted to clean flea infested homes or pick up animal excrement. We will not clean if our team members feel they are in danger due to your dog or other animals.<\/p>\n\n\n\n
Rescheduling<\/h3>\n\n\n\n
There may be times when the weather makes it unsafe for us to travel and carry equipment and supplies to your home. Driveways must be clear and accessible. Holidays may necessitate a schedule change. These will be the only reasons that we do not complete a clean on your scheduled day. We appreciate your understanding in these circumstances.<\/p>\n\n\n\n
Payment policy<\/h3>\n\n\n\n
Payment is due on the day of each scheduled cleaning. Please leave your check on the kitchen counter. If you do not leave a check on the day of the visit, we will charge the credit card we have on file. Cash payments are generally not accepted as they pose a safety concern to our staff. If you would like to pay by cash, please let the office know so we can manage that process. <\/p>\n\n\n\n
Sales tax<\/h3>\n\n\n\n
Some areas require sales tax on service. If you live in an area where this applies you will be responsible for the tax amount and it will be included in your invoice.<\/p>\n\n\n\n
Late fee <\/h3>\n\n\n\n
If no payment is left for the team, we will send you an open invoice by email with a payment link. Please remit your payment immediately. If we do not receive your payment within 3 business days of your cleaning a $10 convenience fee will be added to your cleaning. If payment is not received within 30 days we will assess a $35 late fee to your account. Each month thereafter that the account is past due, an additional $35 late fee will be assessed to your account.<\/p>\n\n\n\n
Returned check fee<\/h3>\n\n\n\n
A $35 fee will be charged for any check returned by the bank.<\/p>\n\n\n\n
Cancellation and skip fee <\/h3>\n\n\n\n
If you cancel or skip a scheduled cleaning, you will be assessed a $20 skip fee. The skip fee allows us to add more time to your future visit and provide you a higher level of cleaning. If you cancel service with less than a full business day\u2019s notice or day of service, you will still be charged the full amount of the cleaning visit or $150 whichever is greater, and no reschedule will be due.<\/p>\n\n\n\n
Lockout fee<\/h3>\n\n\n\n
If the team is unable to enter your home (double-bolt locks, animals not contained, or is turned away at the door) there will be a lockout fee assessed to equal the regular cleaning price.<\/p>\n\n\n\n
Suspension of service<\/h3>\n\n\n\n
If any of the above fees have not been paid your service will be suspended until all fees have been paid in full. If service is suspended and you have not paid in full within 30 days we will consider you to have terminated service.<\/p>\n\n\n\n
Collection of fees <\/h3>\n\n\n\n
In addition to any amounts owed to Better Life Maids, you agree to be responsible for all reasonable collection and attorney\u2019s fees we incur to bring your account current.<\/p>\n\n\n\n
Canceling your service <\/h3>\n\n\n\n
It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time and no contract is implied. To avoid cancellation charges at least one full business day notice is required.<\/p>\n\n\n\n
Damages & breakage <\/h3>\n\n\n\n
From time to time small items will be knocked off a shelf when dusting, etc. We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners\u2019 insurance for damages caused by the routine nature of the cleaning.<\/p>\n\n\n\n
Damages due to negligence or malpractice on our part will be handled by our insurance provider. In addition, we will only use Better Life Maids-approved products for cleaning your home. If you ask that we use your product, you assume all liability responsibility for any damage to your home caused by your products.<\/p>\n\n\n\n